To change your password:
1. Login to your account
2. Click on Account Settings
3. Enter New Password
4. Select Update Password
5. Re-Type New Password
6. Click Update

1. Click on the link located next to the member login information titled Forget Username/Password.
2. You will be directed to a page titled Forgot your Password
3. Enter your email address
4. Click on Send Password
5. Follow the directions in the email sent to your email address

Follow the steps below to upgrade your free account:

1. Log into your account
2. Click on the drop down next to your username, located at the top right hand corner of the site
3. Click on My Account or Account Settings
4. Click on My Subscriptions tab
5. Click on Upgrade Your Account Now
6. Complete the Upgrade page

Contact customer service to reinstate your free account by clicking on Contact Us. Please make sure you provide all the information requested.

You need to be logged-in in order to cancel your account. Please use the form below:

To cancel your paid membership, you MUST contact customer service by telephone. When you login to your account using the form below, your will be directed to "Your Account" page with a telephone number specific to your account. You MUST contact this telephone number to cancel.

We offer the following types of memberships :

Free Members
As a FREE member you can post your profile along with 5 photos. Your profile will be searchable by the other users on the site. You also have access to search through our entire member base of more than 20 million users to see if you can find your perfect match. You can view their basic profile and can view small sized photos. As a FREE member you can also receive mail however, you are limited to the amount of messages you can read and send.

Paid Members (Premium)
As a PAID member you have FULL access to the site which includes, but is not limited to advanced search features, unlimited email and instant messages, video chat, the ability to add up to 500 buddies, and view photo galleries. You also can access to live webcam shows, adult videos, and more.

Recurring billing is set up automatically once you upgrade your account. The amount and frequency of the recurring billing depends on the type of package you purchased upon upgrading.

The monthly fee typically is around $29.95 and is discounted when you select longer membership packages.

We accept the following credit cards:

- Visa
- Mastercard

Forms of payment that we DO NOT accept include:
- Paypal
- Prepaid cards
- American Express
- Discover
- Western Union

Yes, we accept bank and cashier's checks along with money orders as forms of payment. If you select this option, please do the following:

1. The payment should be made to "HookupsOnline"
2. Payments should be for the full membership fee. Partials will be returned
3. If you use a postal money order for a monthly membership,
    please include payment for two months.
4. Include the name of the website and your username on the payment
5. Send your payment to the following address:

HookupsOnline
P.O. Box 690192
Stockton, CA 95269, USA.

Please allow 7 - 10 days for processing upon receipt.

NOTE: This address is only used for payment processing. All other deliveries will be discarded.

Please see the information below for information concerning confirming your email address:

At the top of your screen a banner will appear that states, You must confirm your e-mail address by clicking the link in the message that was sent to you.

Click on one of the following:
Check E-mail now- This link will open your email address provider(gmail, yahoo, hotmail, etc) in a separate browser, click on the link and your e-mail will be confirmed

Resend E-mail- This will resend the email confirmation link. Go to your email, click on the link and your e-mail will be confirmed

Change E-mail Address- Type your new e-mail address in the box that pops up. Press Change. Go to your email, click on the link and your e-mail will be confirmed

Get Live Help- a Live Help box will open so that you can get assistance from an operator

You also may want to consider checking your SPAM mail folder since it may have accidentally been redirected there instead of your inbox.

If you are having trouble confirming your email address, it's usually attributable to the following reasons:

1. A failure of our site to transmit you the message. In turn, you can select the option to
    have it resent to you.

2. If the first step fails, then the next thing to check is whether your service provider has
    placed it into your SPAM folder. If this is the case, you can move it back to your
    inbox and select the appropriate feature to indicate that it is not SPAM.

3. After completing steps 1 & 2, if no email from our site was received, there is a good chance
    that your email provider has some filter preventing delivery that we cannot control. Your last
    option at this point would be to click on Change Email Address and enter a new email address.

There is no other option we can offer if your email address cannot be confirmed. For your protection all members are required to confirm their email address prior to utilizing the site.